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1. Customer satisfaction is important to us and so we handle each customer query on an individual basis. We want you to be delighted with your purchase but, if you are not satisfied with any of our clothing, we will happily exchange the item or offer you a full refund in accordance with our exchanges and returns policy set out in conditions 2 to 5 below.
WE'RE MOVING
TEMPORARY STORE CLOSURE July 9th - July 30th
Any returns or exchanged received between these dates will be processed from the 31st July.
Thank you for your understanding.
1. Customer satisfaction is important to us and so we handle each customer query on an individual basis. We want you to be delighted with your purchase but, if you are not satisfied with any of our clothing, we will happily exchange the item or offer you a full refund in accordance with our exchanges and returns policy set out in conditions 2 to 5 below.
2. You are able to exchange or return any purchase of our clothing provided that: (a) the item is unused and still in its original condition (with the original packaging and garment tags still attached); and (b) you return the item to us within 14 days of it being delivered to you. (We are happy to be flexible about this - just contact us to let us know your situation info@cucumberclothing.com).
3. We will process your exchange or return as soon as reasonably practicable after receipt of the relevant item but please note that it can take up to 10 working days for refunds to be credited to your account.
4. For UK sales only, the exchange or return of an item is free of postage charge. (Sale items DO NOT qualify for free return sand must be paid for by the customer.)
Please email us at info@cucumberclothing.com for a free returns label. All returns should be addressed to: Cucumber Clothing,25 Dartmouth Park Avenue, London NW5 1JL.
5. Our exchange and returns policy does not affect your statutory rights in any way.
5. Our exchange and returns policy does not affect your statutory rights in any way.