Our Exchanges and Returns Policy
CHRISTMAS 2018 RETURNS INFORMATION
ALL PURCHASES FROM 1ST DECEMBER TO 24TH DECEMBER 2018 ARE ELIGIBLE FOR EXCHANGE OR RETURN (PLEASE SEE CRITERIA BELOW, POINT 2) UNTIL 31ST JANUARY 2018.
1. Customer satisfaction is important to us and so we handle each customer query on an individual basis. We want you to be delighted with your purchase but, if you are not satisfied with any of our clothing, we will happily exchange the item or offer you a full refund in accordance with our exchanges and returns policy set out in conditions 2 to 5 below.
2. You are able to exchange or return any purchase of our clothing provided that: (a) the item is unused and still in its original condition (with the original packaging and garment tags still attached); and (b) you return the item to us within 14 days of it being delivered to you.
3. We will process your exchange or return as soon as reasonably practicable after receipt of the relevant item but please note that it can take up to 10 working days for refunds to be credited to your account.
4. For UK sales only, the exchange or return of an item is free of postage charge.
Please email us at email@example.com for a free returns label. All returns should be addressed to: Cucumber Clothing,25 Dartmouth Park Avenue, London NW5 1JL.
5. Our exchange and returns policy does not affect your statutory rights in any way.