Christmas Postal Dates 2023

Monday 18 December
2nd Class Signed For
Royal Mail Tracked 48®*
Wednesday 20 December
1st Class Signed For* **
Royal Mail Tracked 24®* **
Thursday 21 December Special Delivery Guaranteed®* **

UK

Orders are sent free 2nd class Royal Mail signed for and should be with you in the next 3 - 5 working days.

*1st Class Signed For, Royal Mail Tracked 24, Special Delivery Guaranteed all flat fee £10

**For next day delivery orders must be placed before 12pm.

OUTSIDE UK

Flat Rate Shipping £20, non-refundable

Usually orders  take: Europe 3-5 days, Rest of the World 7 working days; however some orders may be delayed up to 21-35 days depending on local distribution. Please contact us if you wish to use a courier service.

Please note that customers outside the UK are required to pay their local import taxes. VAT and import taxes are decided by the destination country and not at all controlled by us. You will be responsible for paying any applicable customs, duties and charges and these vary from country to country.

For further information regarding Brexit, please visit our Brexit Update page. 

Delivery & Returns inc Xmas

Items bought from 1st December 2023 qualify for free returns until end January 2024.

UK sale items are sent free of charge,  2nd class Royal Mail tracked and should be with you in the next 3 - 5 working days. 

Outside UK sale items shipping charges are a flat, non-refundable £20 fee.

Sale items both UK/Global DO NOT qualify for free returns and must be paid for by the customer.

EXCHANGES & RETURNS

1. Customer satisfaction is important to us and so we handle each customer query on an individual basis. We want you to be delighted with your purchase but, if you are not satisfied with any of our clothing, we will happily exchange the item or offer you a full refund in accordance with our exchanges and returns policy set out in conditions 2 to 5 below.

2. You are able to exchange or return any purchase of our clothing provided that: (a) the item is unused and still in its original condition (with the original packaging and garment tags still attached); and (b) you return the item to us within 14 days of it being delivered to you. (We are happy to be flexible about this - just contact us to let us know your situation info@cucumberclothing.com).

3. We will process your exchange or return as soon as reasonably practicable after receipt of the relevant item but please note that it can take up to 10 working days for refunds to be credited to your account.

4. For UK sales only, the exchange or return of an item is free of postage charge.

Please email us at info@cucumberclothing.com for a free returns label. All returns should be addressed to: Cucumber Clothing, 25 Dartmouth Park Avenue, London NW5 1JL

5. Our exchange and returns policy does not affect your statutory rights in any way.